BT BROTHERS WARRANTY POLICY

BT BROTHERS will repair, or replace where necessary, products that have reasonable faults for a 1 year period for all the shower screens, wardrobe sliding doors, splashbacks & mirrors from the date of installation.

Terms of Warranty:

  • The warranty period commences when the job is complete.
  • Warranty works will be done when the job is fully paid for.
  • Warranty works may incur a $150 call out fee.

In order to make a warranty claim you must follow the procedure outlined below:

  1. The warranty period commences when the job is complete.
  2. You must provide the following information to validate your claim:
    • A copy of the proof of purchase.
    • If at all possible – supply photos showing the issue claimed – preferably in electronic form for transmission to the supplier. While not mandatory this will speed the processing of your claim considerably.
    • Clearly state the grounds for the claim and describe any relevant circumstances.
    • An assurance that the product has not been damaged on purpose, incorrectly operated, exposed to the elements, negligently treated, or misused. Any false representations may void your claim and constitute a breach in law.
  3. The requested information will be submitted to BT BROTHERS, and You will be contacted by the team member who will handle the claim within 10 business days.
  4. The warranty will on be executed as in the terms stated under the warranty conditions specific to your product.

The following is not covered under warranty:

  1. Cost of the service where faults are attributable to misuse / negligence / carelessness / physical damage and/or failure to follow the instructions as written in User’s Manual.
  2. Cost of the service where there was found to be no fault with the product.
  3. Cost of the service where faults are caused by an unauthorized person attempting to repair the product.
  4. Glass breakage.
  5. Any scratches or marks to the product which are not notified to BT BROTHERS within 24 hours of installation.
  6. Any scratches or marks to the product which are NOT noticeable when stand no less than 3 metres away from the glass and look directly through it under natural daylight.
  7. Products used for a commercial purpose.
  8. Slight colour variations due to different batches of products, different materials used, and/or aging of product.
  9. Dropping/sagging of doors due to wall, floor or building movement.
  10. Water leaking due to gaps in glass and/or metal.
Have A Talk